We are well aware that the purchase of a piece of jewelry can cause cold sweats, especially when it is made remotely. And we know that small accidents happen. That's why, to avoid this stressful moment, art'emi offers you this little guide on the guarantee of your jewelry.

Before receiving the jewel

In addition, each product is carefully inspected before transport. The buyer must carry out a similar inspection at the time of receipt. Complaints must be addressed in accordance with the provisions of the return conditions.

Warranty & repairs in case of a problem...

For any order, you benefit from a one-year warranty upon receipt of the proof of purchase. All our jewelry is manufactured in a traditional way and in the highest quality. Thus, to prove our seriousness, we undertake to repair your jewelry in case of the hidden defect. This warranty applies to all our products worldwide, regardless of where you purchased them. In case of need of repair, we have your jewel examined to know the origin of the defect. If it is an error on our part, the insurance against defect and hidden defect applies and we will take care of the repair and return of your jewelry.

In addition, if your art'emi jewelry is no longer under warranty, the repair of the jewel that is no longer under warranty will be the responsibility of the customer.

Return conditions

All our jewelry is covered by a one-year warranty. Here are the conditions for returning an item:

  • Jewelry warranties only cover manufacturing defects. Any damage resulting from misuse cannot be covered by the trademark. 
  • The jewel must be in perfect condition and must not have been worn
  • It must be protected in its original packaging or in suitable cardboard packaging (do not use a paper envelope). We invite you to specify your order number, to explain the problem encountered on the jewel.

The procedure to follow if you want to return an item

To find out how to return your jewelry, contact one of our customer advisors by phone at +32 496 71 08 40, or by email at the following address: [email protected]